Podium · 2026
Avery Agent Onboarding
Most of what med spas corrected Podium's AI agent about, nobody had asked them during setup.
- 78%
- Of agent corrections a setup question could prevent
- 4,500+
- Customer corrections classified to find them
Heber Jones
I am an AI product manager working on customer-facing agents. My work is figuring out what makes one of these agents perform, and getting the rest of them there.
- Currently
- PM Intern, Podium
- Studying
- Info Systems, BYU '28
- Based in
- Provo, Utah
Ask my AI clone
Questions about my work, answered by a small robot
Heber’s AI clone
Recent projects
Three of the most recent; the rest are on the projects page
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Aptive Environmental · 2025
App Component Standardization
Seventy app pages rebuilt on a standardized component set, reducing sprint time by roughly 20%.
- ~20%
- Less sprint time, every sprint after
- 70+
- Pages rebuilt on the component set
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Amano · 2025
Pool Monitor App Redesign
A smart pool monitor with capable hardware and an application built for the wrong audience.
- 30%
- Lift in engagement after launch
- 120+
- Figma iterations
Case studies with the research and what shipped
All 9 projectsHow I work
Agent products fail differently than conventional software. Nothing crashes and no bug is filed; the agent keeps answering messages while the outcomes it was meant to produce slowly degrade.
Catching that takes the right signals and a lot of data analysis. Most of my useful work at Podium has come from measuring what the agent was actually doing rather than what we assumed it was doing.
When I find a gap, the first job is stopping the bleeding for the customers losing something right now. The second is making sure that gap cannot open again: template defaults and a validation gate, rather than ten accounts corrected by hand.
Completing a BS in Information Systems with a product management emphasis at BYU, where I serve as VP of the Product Management Association.
References
Clients and colleagues
I am extremely happy I hired Heber! Highly recommend.
I first worked with Heber through an internship and liked his work so much that I hired him after the internship was over to overhaul my website. I run a lean operation and Heber was extremely quick to respond and fast in delivering his promised services. My website looks incredible! Before, you could tell an amateur built it. Now, it truly looks built by a professional. I am extremely happy I hired Heber! Highly recommend.
Any product team would be lucky to have Heber.
I had the pleasure of working with Heber Jones during his time as a Product Manager Intern at Aptive, and he quickly proved to be far more than “just an intern.” Heber played a meaningful role across the full product lifecycle — conducting user research and interviews, gathering insights, and translating them into clear, well-structured requirements documentation. He consistently contributed thoughtful perspectives on platform strategy and user experience, helping the team make better decisions under real deadlines.
He demonstrated strong ownership, curiosity, and an ability to jump into ambiguous problems and add value quickly — traits that are hard to teach and easy to appreciate. Any product team would be lucky to have Heber, and I’d work with him again in a heartbeat.
This guy is good and worth the money.
I’ve hired a lot of designers. Heber is the real deal. He is good. He listens well and has a vision most designers only can crave. Take it from someone who has wasted a lot of money on bad U.S based designers, this guy is good and worth the money.